Thread on another forum

[Orphanedcowboy]

http://www.refugeforums.com/refuge/showthread.php?t=458871

[David Rearick]

Thanks for the heads up. It is sad to see, and I think some people need to realize that MANY companies require simliar proof of purchase. I only wish the thousands of customers satisifed with warranty issues would post up similiar threads.

You only hear about the one customer that is upset, and not the tens of thousands that are more than satisfied.

[Weatherby]

thats the problem, most people that are happy customers will only tell a few, one customer that has a bad experience will tell 100's maybe 1000's.

[Orphanedcowboy]

Here's another, just for grins


http://www.refugeforums.com/refuge/s...d.php?t=456523

[Rick Frisch]

Did you notice the spelling and avatars of the people who were posting? Just who I want to listen to - people with cartoons as avatars and can't spell. As we say in the office - DAMN.

[SMIGRATOR]

From what i have seen, if you bring up a problem here with a product it gets taken care of there is no point bashing anyone about there products, if you want something fixed just ask the right people they will get it taken care of.

Sean

[Boykinhntr]

I wouldnt publicly bash a company unless it was something completely over the top! I am sure that Avery has had MANY great customer service stories. I have actually heard a few. However, as small as it is, most companies that I have dealt with would have honored the warranty....If in fact there is a lifetime warranty. Those little things will keep customers!

If someone gives me an avery product as a gift, would you honor your warranty? Assuming that the person didn't want to show me the receipt.

Did you notice the spelling and avatars of the people who were posting? Just who I want to listen to - people with cartoons as avatars and can't spell. As we say in the office - DAMN.

Well, those are the people that buy your gear...or used to for that matter. Most of those people are waterfowl hunting enthusiast just like you and I.

[summerkamp]

I see Rick is at it again bashing the customers that have brought up a problem. I dont think that is the best way to represent Avery.

[J Kryspin]

Why bring dirty laundry at other sites over here? What's the agenda?

[SwampHunter]

I appreciate the way very does businesss. It means that someone can't steal my gear and get a full refund from Avery on the items they steal. I thank Avery for looking out for it's customers and not helping the criminals.
One better would be to have product registrations cards that everyone sends in. If you don't fill out the card and send it in then the warrenty is void. If you do send it in then you are protected for life. This would be alot better since some folks suggested printing up fake reciepts on the computers and returning items.

[ACEBLDRS]

Did you notice the spelling and avatars of the people who were posting? Just who I want to listen to - people with cartoons as avatars and can't spell. As we say in the office - DAMN.

Rick, that statement comming from a "Avery Territory Manager", is probably not the smartest thing.

Don't underestimate "people with cartoons as avatars and can't spell.", that is judging the book by the cover. These bad spellers buy YOUR product, and should be respected on a public forum.

You work for Avery and your customers are THESE people. Smile to us and tell us thank you, and cuss us behind our backs.

I really like Avery's products, plan on buying a whole bunch of them this weekend at AutoLife. But your statement just didn't set well with me. I will still buy Avery gear, I don't read things on the web and set an opinion.

Just choose your words/post's more wisely is my advice.

hope i don't get banned.:eek: :D

Josh Conrad

[Bearman]

Besides, I mean really, what are those bags, $20?

[Montauker]

People on the fuge tend to get fired up. That was an interesting thread though, gives a little insight or different point of view, even if its not what I personally agree with

I will say that my Avery bags have held up more than any bag I've ever owned.

Bearman- I'm with you, at 20 bucks, 30 bucks..whatever you're not gonna get a better bag.

The best line on that thread is towards the end. A guy says he's ditching Avery/GHG and buying Real Image from Cabelas.

And anyone that doesn't buy products because of Avery better take a good look through their own home, garage, shed, vechicle and office. Its called a global economy.

[Jeremy Kriese]

Ive had an avery bag for 3 years now and it only has a few small tears from barbwire fences but the bag still holds up very well. the people bashing avery need to stop and take a look at all the products avery makes and realize that stuff happens. I have had no problems with my avery stuff and will only buy avery stuff. Thank you avery.

[Montauker]

I meant to say:

"anyone that doesn't buy products because of China better take a good look through their own home, garage, shed, vehicle and office. Its called a global economy."

[goosehunter64]

I meant to say:

"anyone that doesn't buy products because of China better take a good look through their own home, garage, shed, vehicle and office. Its called a global economy."

Yeah....sure ya did.....you commie.......ROFLMAO....just pulling your leg Montauker...

[Orphanedcowboy]

People on the fuge tend to get fired up. That was an interesting thread though, gives a little insight or different point of view, even if its not what I personally agree with

I will say that my Avery bags have held up more than any bag I've ever owned.

Bearman- I'm with you, at 20 bucks, 30 bucks..whatever you're not gonna get a better bag.

The best line on that thread is towards the end. A guy says he's ditching Avery/GHG and buying Real Image from Cabelas.

And anyone that doesn't buy products because of Avery better take a good look through their own home, garage, shed, vechicle and office. Its called a global economy.


He Said:

I will spend the money to replace Averys faulty keels but they lost a sale of 2 dozen more bluebill decoys. I will order the Cabelas real image for a little more money and know they will stand behind their product.

[Travis Mueller]

I think maybe what Rick was getting at, is that it is always so easy for people hiding behind a screen name to bash people or a company. If you all know Rick Like I do you would understand his "dry" sense of humor.

But, they don't Rick so try and explain yourself a little better next time.

[A Grant]

The Refuge Forums have sections on boats, decoys, dogs, goose hunting etc. They should really have a section for complaining and bashing products. It could be called 'pissing and moaing forum' or something. This would leave more room for the rest of the more productive stuff.

There is constantly people complaining about this or that. Stuff isn't good enough. Or worse yet, stuff is too good. Guys complain that high-end custom calls or decoys are too nice and overkill and you are less of a hunter to use them. Give me a break!

[Travis Mueller]

A GRANT you're right. It's obvious that it's the off-season.

[Montauker]

Yes I've been outed, I'm a communist!!

Orphaned Cowboy- I was trying to make the point that the guy bashes Avery and says he'll never support them and in the same breath says he's gonna buy Real Image from Cabelas, which is also made by Avery. To me, that's the same as someone saying "I'm not buying a Volvo I only buy American, so I'm buying a Ford". Well its the same company making profits in the end. What should matter to the customer is that they get what's best for them -- product and service of that product.

This heat and the fact that's its been 6months and 5 days since my season closed is weighing on me.

[Rick Frisch]

I apologize to anybody that was offended by my earlier comment.

What are we supposed to do? Sit idly by and let these people gang up on us on an open forum. I guess they don't like it when the shoe is on the other foot. I don't know where they work and can't bash the companies that feed their families. I guess that we are held to a different standard than anybody else. There isn't a one of us that are perfect. The difference between us is that I realize this. Should I not be offended by their comments? I take anything said against Avery very personal as are they for my earlier comments.

Thanks,

[Goose1]

After reading what has happened to the person with the hunting bag I dont read it as a bash. I think he is making a statement on what happened to him with a cutomer service issue, and he is looking for some advice on what to do. I think with hunting items being in the field with conditions like they are, things are going to break. If the individual wanted to get a answer on what to do he should of posted that statement on this site or contacted his area manager. However in my opinion I think it would be wise since a bunch of Avery Prostaffers are aware of this statement maybe they should contact him. I know I have bought items with a lifetime warrenty and lost my proof of purchase, and the company still stood by there product and replaced it. Esp if the original warrenty didnt say that you need to keep your proof of purchase. I dont think Avery is turning there back on things, look what they did when there was a yellowing problem with the decoys. Seems pretty petty to me not to replace the bag.

[Christian Curtis]

Rick,

We all understand and feel the same anger. I would never make a good politician because I take comments personally. Is that a bad thing...to take to heart negative comments made about something you believe in and are dedicated too? I don't know the answer but I just know that is how I am wired up. When I am doing my best at something and it is criticized by someone without a name, it hacks me off.

[Bill Cooksey]

The bag does not have a lifetime warranty. It has a 10-year guarantee, and they have been sold for more than ten years. Due to these facts the request for a receipt is more reasonable than ever.

Of course I'm with everyone else about Rick. He is such a jerk.

Bill

[Goose1]

If the item has a limited warrenty then he should have to produce a proof of purchase. However, I wonder if this individual was given the chance to get it fixed at a certain price or was he hung out to dry?

[duckhunter888]

I as a practice keep all my receipts on my hunting gear because you just never know. If for any reason something would happen you have record of when you bought it and from who and how much. I do this as I think it adds crediblity and I would think most companies would appreciate the fact you were diligent enough to keep the receipt and it might help you out in the end.

[Derek Rambo]

Good point Cooksey.....all of them.....

meow

[DARRYL DUNN]

I didn't think the Rick bashing season opened for another week yet.

[ACEBLDRS]

Guys, i don't understand why you are angry? You have to take some criticism, you have to honestly know that some of your products are not the best and that some of you products may be defective.

I don't think the initial post was bashing Avery, grantit, everyone piled on and fuelled the fire.

From what i saw, as soon as Bill got on, he seemed to put out the fire somewhat. If the fire would have been put out sooner, it would have never got that far. But, No company can put out all the fires.

The only thing that you can do as a business is honestly try to make the best products and listen to your customers concerns. Your not going to make all the people happy all the time.

I think Avery does a fine job at trying to do these things. I personally have seen on this forum where there were possible problems and your team has been more than willing to figure out the problems.

Keep your head up and let the small things go.

Josh

[Dextermutt]

I apologize to anybody that was offended by my earlier comment.

What are we supposed to do? Sit idly by and let these people gang up on us on an open forum. I guess they don't like it when the shoe is on the other foot. I don't know where they work and can't bash the companies that feed their families. I guess that we are held to a different standard than anybody else. There isn't a one of us that are perfect. The difference between us is that I realize this. Should I not be offended by their comments? I take anything said against Avery very personal as are they for my earlier comments.

Thanks,

Only ever posted a few pics and comments in the photo part of this site but followed a link from the fuge to this site and wow, that's gotta be some of the dumbest stuff I've read yet anywhere. I think Avery would be making a great start by terminating you from the fold for starters. To post comments like that on this, a public forum is beyond me especially about your customers. The difference is you provide a product and that product is being used by enthusiasts. (hell I may have even spelled that wrong) Thats the difference right there. You know any bank tellers that set up website forums so they can all share their passion with other bank tellers????? or lets say garbage truck driver forums????? You sir are a Tool :)

[Whiskey & Me]

I as a practice keep all my receipts on my hunting gear because you just never know. If for any reason something would happen you have record of when you bought it and from who and how much. I do this as I think it adds crediblity and I would think most companies would appreciate the fact you were diligent enough to keep the receipt and it might help you out in the end.

Don, there is no wonder you have all the receipts...You buy brand new stuff every year!!!!

This year will make the 3rd Pro-drive motor in 3 years! :rolleyes:

I have not read the entire thread on the fuge...

Most of the equipment I use is USED! If it last a season then it is good...Most stuff that last I buy again...People that I hunt with know that...and I recommend the products that last me to others...

I have an Avery floating gun case I have had for years (maybe 10) I don't know...but it has some tears in it...Well Hell it's old...been through 10 seasons and if I averaged 60 hunts a year (if not more) By God it is time for a new one!

Just my opinion...

J.J.

[Orphanedcowboy]

Yes I've been outed, I'm a communist!!

Orphaned Cowboy- I was trying to make the point that the guy bashes Avery and says he'll never support them and in the same breath says he's gonna buy Real Image from Cabelas, which is also made by Avery. To me, that's the same as someone saying "I'm not buying a Volvo I only buy American, so I'm buying a Ford". Well its the same company making profits in the end. What should matter to the customer is that they get what's best for them -- product and service of that product.

This heat and the fact that's its been 6months and 5 days since my season closed is weighing on me.

I was merely pointing out the fact that he was stating he was buying a Cabela's branded product, reguardless of who made it, because they will stand behind it. I have 2 avery products, Floating gun cases, and they are nice, and I have never had any problems with them, but I tend to buy Cabela's products because I live 10 minutes from the store, and I have never had a problem with a replacement, happened twice, on a defective product.

[duckhunter888]

Don, there is no wonder you have all the receipts...You buy brand new stuff every year!!!!

This year will make the 3rd Pro-drive motor in 3 years! :rolleyes:

J.J.

JJ, your killing me. A guy has to gear up. On the 3rd PD you have me there, get your $ and come buy the 2nd one. Seriously, see you Sat and good luck.

[BillB]

I read these boards on a fairly regular basis and seldom post, but, in this case, I feel compelled to post. I have to thank Mr. Frish for stating how Avery feels about their customer base. It's quite enlightening. As we hunters say around our blinds "DAMN!!". As there has been no appology from Avery, I have to feel that the companie's attitude toward their ignorant customers is the same. All of you regulars that post here should check your spelling, because you were painted with the same brush.

As to the bag that started all this: Did anyone think to have the thing sent back to see if it was, in fact, defective? Perhaps, it was poorly stitched. Avery's landed cost on that bag was a few dollars. Are those few dollars worth the bad press that this has caused? How much does avery spend on advertising and promotion to get a new customer? I don't know, but I'm sure it's cheaper to keep the old customers.

Are there going to be those that abuse the warrenty on a product? Absolutely, but to do so, they have to buy Avery products first. The abuse is nominal. The fact is, most of us are too lazy to send an item back, even if it's a true defect.

It's easy to climb to the top of the heap, but much more difficult to stay on top. The arrogance that Mr. Frish has exhibited will make it that much harder. I won't quit buying Avery products, if they fit my needs. However, Avery may not be my first choice from now on. A sad state of affairs.

[Nick James]

Bill, Its people like you who seldom post anything and when they do its negative, that makes these boards a pain. Maybe before you open your trap, you should know what your talking about! Mr. Frisch has apolagized for his earlier remarks, and most of the questions you stated have been addressed.

As for Avery's return policy, Its exactly what any reputable company does...HAVE A RECEIPT!!!!Its not rocket science. When you buy somthing, put your recipt in a file or in a drawer. If thats to hard, dont bitch when something goes wrong!

I have had products that were defective or having missing parts and I showed proof of purchase and my problems were taken care of promptly and professionaly. How about everybody just let this DIE!!!!

(spelling corrected-Thanks Trigger)

[trigger]

HAVE A RECIPT!!!!

Mr. Frisch, here's an Avery groupie, making spelling mistakes, you going to rip into him too? (and he spelled your name wrong too)

its funny watching these boards when someone has something negative to say about Avery, or any other company for that matter, its as if people were attacking your own mother. you're not going to get free stuff from them no matter how brown your nose is at the end of the day. and to people like mr. frisch, swallow your pride, take these negative comments to heart and come back and make a better product so that no one can say these things. as opposed to making a knee jerk reaction and ripping into customers, really puts a bad taste in the mouths of those who aren't groupies and are willing to buy other companies products.

[BillB]

What apology? A one liner saying, "I'm sorry, if I offended", then a paragraph explaining why he was right in saying what he did, is hardly an apology. If you reread my post, you will see I was addressing corporate attitude, more than return policy.

BTW, when Mr. Frish made a personal attack, instead of addressing the issue at hand, he lost the high ground.

As far as my posting, that will not be a problem for you, or Avery, in the future.

Cheers!

[Nevada Jim]

I have quite a number of Avery products from over the years, many of which are still in service 3,4 or more years from the date of purchase. Some items such as neoprene dawg vests have lasted well, better than most competitors offerings. Others have been shoddy at best, but I just avoided buying that item in the future. Kind of like a certain brand of ammo that didn't pattern well from one of my guns but maybe worked well for others. Last fall I enjoyed my 50th anniversary waterfowl season (started when I was 14 in 1955) so I really do have a basis to compare products over the years.

Now, with respect to the sales receipt issue ... I asked Cabela's directly what they would do for me if I had a pair of Avery square bottom decoy bags that were used 1 and 2 season respectively when the bottom and strap stitching pulled apart. The customer service rep told me that it was covered under Avery's 10 year guarantee and that Avery would replace them directly, not Cabela's. That was a shock. I then further explained that I did NOT have a receipt, both were given to me as gifts at Christmas during the past two years. The rep said that wasn't a problem, simply call Cabela's customer service on their 800 toll free line give the approximate dates of purchase and they would MAKE A NEW RECEIPT for me. However, Cabela's would have me deal with Avery rather than Cabela's for the replacement. Frankly, that's so poor an answer (IMO) and so far out of line with my experience with Cabela's that I didn't think the rep knew what he was talking about. I asked him politely to copy the entire transcript of that on-line conversation (it was on their customer service chat line), give it to a manager and ask them to call me to discuss that policy.

By the way, I copied the entire transcript also. Moreover, I e-mailed a copy of it to Avery's Bill Cooksey for his information. He hasn't responded.

I don't have a problem with any business enforcing it's printed policies. I do have a problem with a business not explaining in advance what it's policies are and then trying to renege on a defect claim on a product that boasts a 10 year guarantee as a sales feature. But even that is tolerable if the company's products and services are otherwise acceptable or better, which I've generally found Avery's to be. However, I have a MAJOR problem with a business that's employees are publicly rude, disrespectful and demeaning of their customers. Even more so in writing. Using love for the company is poor justification for anyone belittling the people that Avery is in business to please ... their buying public. Beyond that, it plain defies common sense in business.

[Bill Cooksey]

Nevada Jim,

I'm glad you posted this beacuse I couldn't figure out what that e-mail was. The way the transcript was done made it very difficult to tell what was going on. To further complicate things, when I tried to reply directly I got a failure notice back.

Thanks for posting the clarification. It sounds like Cabela's was willing to do whatever it took to take care of the situation. Furthermore, Avery is also willing to take care of the bag for ten years.

As I stated before, these bags have been made for over ten years. We have also sold repaired bags and sample bags at our warehouse sale in the past. These are two of the reasons a receipt is required. Since there is an expressed time limit on the warranty it stands to reason that the only way to verify the age of the product is with a receipt.

Bill

[Almomatic]

If all you guys hate Avery so much maybe you should quit visiting the site and stop bashing their employees. Seriously, these posts are stupid and high schoolish at best, grow up and quit whining so much. I like coming to forums to learn about products and gain knowledge from other waterfowlers, if I want to hear whining I'll visit my sister's kids. two cents...

[Nevada Jim]

Nevada Jim,
As I stated before, these bags have been made for over ten years. We have also sold repaired bags and sample bags at our warehouse sale in the past. These are two of the reasons a receipt is required. Since there is an expressed time limit on the warranty it stands to reason that the only way to verify the age of the product is with a receipt.
Bill

Thanks for the response, Bill. I'm just curious why you would, in a reasonable world, offer a 10 year long guarantee on any product and realistically expect anyone to keep a sales receipts that long? Maybe the marketing concept is more subtle than customers realize?

[NickCies80]

I see no problem with people expressing their dislike of products or services. I would think that Avery would like the negative feedback. You will learn more about what you can do better from negative feedback vice everyone saying that everything is fine and dandy. If Avery plans on staying on top of the decoy market they need to address any problems with their gear. I think they are doing that quite well. I believe that the customer service is fine but, there is always room for improvement. I have to agree keeping a receipt for 10 year is a little much. I will be doing it from now on just to be safe.

[DARRYL DUNN]

Feedback, either positive or negative is only useful when it is constructive.
Negative feedback IS welcome when it is constructive and not just a glorified bash-fest.

[Paul "from NZ" Stenning]

As I am a bad speller I think Rick deserves to be punished....I say he buys all the beer when in NZ next May!

[Travis Mueller]

Rick, can you imagine how much grief you'd get if we hammered you like this everytime you made a smart-ass comment to us?

Guy's hammer away, he's got thick skin, and probably should take a little ribbing, but that's why we don't have him in customer service!

We can and will take constructive criticism all day long, but we will only take it if it's respectful and open-minded. That is why the internet is the wrong place to try and resolve anything like this. It is impossible to get a grip on someone's true meaning in a paragraph, and people with a true agenda just jump on the band wagon and throw it way out of proportion making it more than it had to be. Believe me I have been on both ends of the arguement, and can tell you that both parties got heated up before understanding that it was a misunderstanding and could of been resolved over a 5 minute phone call instead of letting a bunch of trouble makers that didn't know the situation fuel the fire. Can we all just end this nonsense and continue to get ready to grind em soon?
Rick's post was a tad rough, and he acknowledged it as such. Now let him get up off the floor and move on.

[goose choker]

don't take me wrong avery rocks dont buy much other than avery but it sounds like rick may have bit the hand that feeds. I have never met him before but me and my boss where talking about this if one of my employees made coments like that we fire he on the spot becuse no buisness can afford custimers to hear ant rep. trash them we only hear a small part on the internet. I just had a conversation this morning about this subject a coffee and the old boys dont have a computer. So what i am tring to say is one bad apple will ruin the entire box let not let this happen stay on top nipp it in the a##.

rick i cant spell but ido buy avery

chad wientjes

[goosehunter64]

rick i cant spell but ido buy avery

chad wientjes
Not only that, but your'e capitalization, gammer, and punctuation sucks as well.....ROFLMAO.
Just bustin your ribs....Chad.
For the most part...we all have some problems in this area or areas. Either just typing to fast....or skipping to many classes....hehehe.

[Rick Frisch]

99.9% of my posts are excellent service posts. I post one time and blow off some steam and all heck breaks loose.

Once and for all, "I apologize for all those who were offended by my earlier post!"

Thanks,

[Nevada Jim]

Once and for all, "I apologize for all those who were offended by me earlier post!" Thanks,

"me earlier post"?

From the guy who slams Avery customers for their spelling?

Ha ha ... Next time aim before you pull the trigger, young 'un.

[Eric Wolf]

I would like to get a user name on that forum and just keep going on and on about how much I love Avery and GHG. I have many Avery products and I will be buying and using Avery for many years to come. AVERY ROCKS!!!!!

[1 shot kill]

Good luck doing that- their moderators suck!

Sorry, sometimes my job and numerous extra curricular activities get in the way of my "volunteering" to moderate a duck hunting forum of growm men, women and young adults who are perfectly capable of being responsible for their own actions!

Cody, no offense my friend, I've been moderating and posting on these public hunting forums since I was a young teenager myself, one thing I learned quick is that you're not going to get a whole lot of slack cut to you if you say something without thinking first! You represent Avery well as a young Pro Staffer and I'd hate to see that tarnished :)

As far as this actual thread goes; Orphan, man I know there has got to be something more productive you can do with your time rather than going around spreadin' fire during the dry season!

**Sorry I didn't have time to spell check everything, I apologize for any errors I may have made in advance! :D

[ralphtt]

Wife gave me an Avery GHG Bullet Bottle (vacuum bottle) for my birthday September 2005. She bought it from Cabela's. It never did keep coffee hot very long. Then after a little use, the camo paint started chipping badly. Before duck season was over last year, the plastic and metal parts of the cap separated due to defective glue. I couldn't find the sales slip 'cause it was a gift so I put the bottle away and forgot about it.

This thread reminded me of the defective GHG Bullet Bottle, so I dug it out from under the kitchen cabinet today and called Cabela's. Long story short . . . they are going to credit my wife's credit card for the amount of the purchase. When I asked where I should send the defective vacuum bottle, the customer service rep said don't bother . . . keep it or dispose of it as you see fit.

Now, that's CUSTOMER SERVICE. Is there a lesson here somewhere for the folks at Avery? :D

Ralph
Patron Member NRA

[badhabit]

Mr. Cookskey, I believe there is a way to date your products in the future. You can use a code in your label that is applied to your products. Heck even print the year in the label that the item was manufactured. I have no idea how many decoy bags Avery sells so I wouldn't know the percentage of failures/returns Avery has on any one product and what profit margin they have. Considering todays internet market can a company Avery's size survive by taking the defective bags back and having the customer pay the shipping? Is there more to customer retention than the cost of a bag vs the damage an unhappy customer can do on these forums? Granted it opens the door for plenty of dishonesty.

[GooseFlocker]

What does each person considered hot? I’d say if it maintained 110F to 125F for a couple of hours after it is brewed it’s most likely performing as designed. During certain conditions my thermos does not perform as well as I would like, and my thermos is manufactured by “Thermos”. The cooling down effect will typically occur when the mercury drops below freezing, or if I don’t drink responsibly!

And, as far as paint adhesion/glue goes; I have a “Thermos” dated 01/81 that has a whole lot of paint chips dents and wear. I’m willing to take responsibility for the dents and my own careless treatment. So, I will now respectfully recommend; consider drinking your java a little sooner and/or think about getting a touch up paint/glue kit.

I cannot believe that this thread has gone to an assembly of nit picking offensive thrashers.

And most of all, I’m truly appreciative of all the great hunting products that are available these days from a myriad of waterfowl hunting companies. We should all be grateful of the opportunities to hunt such a precious natural resource. This could all come to an end if we are careless.

[Idahofowlweather]

I apologize to anybody that was offended by my earlier comment.

What are we supposed to do? Sit idly by and let these people gang up on us on an open forum. I guess they don't like it when the shoe is on the other foot. I don't know where they work and can't bash the companies that feed their families. I guess that we are held to a different standard than anybody else. There isn't a one of us that are perfect. The difference between us is that I realize this. Should I not be offended by their comments? I take anything said against Avery very personal as are they for my earlier comments.

Thanks,

you still did not apologize! you just made a excuse for what you have said... you represent AVERY at all times just face it... you need to watch what you say in public... I take verbal abuse from my customers all the time but I just smile and take it... then I turn around and take it out on my product providers it is just how the worlds turns... I'm really sorry for AVERY to have such a Jack Azz of and employee they really should think about replacing you with some else that can take it! Good luck but you have just lots a customer and I will make sure I tell every one that I come in contact with that waterfowl hunts how much Avery Customer Service blows...

Maybe you should look into how RNT and Zink's customers Service is... those guys understand how to do business...:p

Jake

[duckhunter888]

Did you notice the spelling and avatars of the people who were posting? Just who I want to listen to - people with cartoons as avatars and can't spell. As we say in the office - DAMN.

Hey Rick check my spelling on this post and see if you can afford me an answer to my question as I am having difficulty getting any response on my own thread. It shouldn't be this hard....

http://forum.averyoutdoors.com/showthread.php?t=19542

I look forward to your response.

[Paul Cupka]

Hey Duckhunter888,
You should probably check "your" thread before trying to call Rick out on something that is yesterday's news. I answered your question 27 minutes after you posted it, and apologized that it was overlooked initially. I don't see where posting this here accomplished anything.

[cootshooter]

Ralph,

I agree, Cabelas has an awesome customer service department. I bought a paint kit from them and when it arrived some of the paint containers had busted. We called them and explained the problem. They appologised and sent me another kit no charge. A couple weeks later I ordered a kit and had it sent to my grandparents because I would be at their house when it arrived. I put the paint kit in one of my bags to fly back to NC with me. (dumb) When it arrived it had busted. Called them up and explained it. They sent me another no charge. No questions asked either time. Simply amazing.

About the thermos. You ought to get an Avery Neo Bottle from Cabelas. This bottle has a neoprene cover over it which does two things. One it prevents the nicks and dents in the bottle. And second it helps hold heat/cool in. I've filled it with boiling hot water at 2:00AM and was drinking warm hot choclate on the way home at 1:00PM that afternoon. Get one, if you have a problem Cabelas will probably take it back.

Hople this helps.

[J Kryspin]

Why bring dirty laundry at other sites over here? What's the agenda?

See above post.

Shoulda locked this thread before it went down the drain... ;)

[WhrzTheDux]

How does Avery know how long you have had the bag? Proof of purchase right? That kinda makes sense to me. However, if they want folks to have their reciept before they honor what they have promised it seems to make good sense to make that known. Here is an idea, maybe Print that proof of purchase or a receipt is required on the packaging and don't leave folks guessing. That just leaves pi$$ed off customers who think you are backing out on your promise. That is like a car being advertised as getting 40 miles to the gallon but not telling the buyer he has to push the car 10 miles of that to get it. "We said 40 miles to the gallon, we never said you wouldn't have to push it for ten, you should expect to have to push it for ten, that is just common sense." Whatever....... You just shouldn't leave out details like that. Just don't make good business sense to me.

So what if Avery gets to replace a bag here and there they are not sure is less than ten years old or that has had multiple owners. They ain't loosing as much as they would for a guy to never buy their products again 'cause they ticked him off! I think Avery has gotten a little to big for their britches if you ask me, cause it looks like to me they have gotten to a point they don't care if they loose customers, and that ain't good for them or their buyers. Look at Walmart...they will take anything back from anybody, 'cause they know it hurts 'em more to loose a customer than it does to take a hit on one item

Personally I wouldn't bother with the hassle to return a defective bag. If I wasn't happy with it, for $30 or whatever they cost, I'd pitch it and get something that I thought was better. Most would probably do the same. I think it evens out in the end. Some guys who probably deserve to have something replaced or a warranted never end up doing it. Just as many probably don't deserve to and do.

I think maybe all those defective decoys rolling in by the truckloads a few years ago for replacement kinda might have made Avery a bit gunshy and feeling a bit taken advantage of to some degree. Time to "buck up" and remember the customer is "always right" and without customers there can't be an Avery. You gotta figure if one customer black lists your products, he has probably got 10 buddies that area gonna do the same. How many folks is Avery willing to tork off??

With all that being said, I should point out that I am not anti-Avery. I like a lot of AVery products that I use every season. However, I think Avery's stance on this issue is wrong and maybe Avery should reconsider how they handle some of their return issues. Not saying Avery should take everything back on return or replacement, but by having the 10 year promise Avery has kinda opened up a can of worms for themselves if they don't do their absolute best to honor it. Anything else just seems like an excuse not to.

Oh and Rick, if you worked for my company you'd be fired. Ever heard the term don't crap where you sleep or don't bite the hand that feeds ya? We all get pi$$ed or frustrated, but taking out our frustration on those who spend their hard earned money so you can get a paycheck is NOT a good idea. You can apologize over and over again, but what is done is done. Ya done showed your a$$ and you just can't be doing that while representing a business. The guys on this forum ain't your co-workers or your buddies...they are how ya make a living.