horrible cust. service [Archive] - Avery Outdoors Message Board

juiceman

08-28-2006, 10:22 AM

Why is it that Avery has some great products but some horrible management of the company? Because they suck. Don't get me wrong but i have over 15 dozen avery goose decoys along with 5 dozen full body mallards, I do love the decoys, but this year with the addition of the real motion system I was trying to upgrade 7 dozen 03's, ordered on August 9th, and was given a backorder date of the 20th to say the least they still aren't here and nobody at mack's knows when they will have them. Unfortunately this isn't the first time I've had a problem with avery. Back in 03 I bought 7dozen fb's. All were sealed in their factory boxes and still shrinkwrapped on the pallet. I opened 2 boxes at home and low and behold, on 2 in heads in the boxes. Have you ever tried talking to customer service at Avery, yeah right, they too suck.............................

J Kryspin

08-28-2006, 10:35 AM

There's a way to get your problem solved.

Might I suggest picking up the phone and calling 800-333-5119.

I've called the number and the folks there have been MORE than helpful.

Josh B

08-28-2006, 10:39 AM

If i worked for avery and read that i wouldn't help you. This is not the place for that. If you have a problem call them and ask to talk with a manager...although there should be no reason to because they always take care of their customers.

And as far as backordering, might i suggest ordering from somewhere besides macks??? Other places will likely have them as well.

Josh

Derek Rambo

08-28-2006, 10:48 AM

Greg,

That's your first post??? Welcome to the Avery MB's and call customer service @ 800-333-5119. My guess is that you have not called them yet and you are just letting off some steam. This is not the place to do it especially they way you did it. Please call them...they will do their best to get you fixed back up.

Bill Cooksey

08-28-2006, 11:05 AM

juiceman,

If you have read this board in the past you know that we accept posts that are anything but pro Avery. I also understand your frustration. However the language and tone of your post are absolutely over the line. I thought of asking you to remove the objectionable language in an edit, but I'm not sure when you would have the opportunity.

Therefore, I'm going to ask our moderators to remove the language in question.

Bill

Beaus_dad

08-28-2006, 11:07 AM

I deal with customer relations in my job everyday. The thing you learn from day one is-- that no matter what you do ,there will always be the 1 in 1000 that will not be happy.Is that 1-1000 wrong to complain- not nesscessarily.
When a legitimate complaint is voiced in a constructive way it actually helps those providing service do their jobs better especially if it is a common complaint.
Telling someone or a company that they suck probably will not put you to the front of the service line.
Have all available help resources been exhausted -prior to public verbal flogging ?:rolleyes:

Jason Mears

08-28-2006, 11:07 AM

Welcome to the Avery Message Board. As the guys said, please call 800-333-5119 to speak to Customer Service. Avery prides intself in having one of the best customer service programs in the market, they can take care of you.

Don Murphy

08-28-2006, 11:21 AM

Juiceman...your choice of wording in your 1st post or any post is not welcome here! I know that you are frustrated but...$%#@&??? Take a deep breath and re read your post. Then ask yourself, if you were Avery would you want to deal with this person in a favorable manner? Pouring salt on an open wound won't help ya my friend!
Treat people as you would have them treat you! I had had issues with Avery in 2003 as well. Looks like I will again this year but I am confident that Avery, being the stand up group that they are, will come through in the end.
No one is perfect. But I'll tell ya this, Avery has some of the Best Customer Service Anywhere. But then unlike you, I didn't refer to the human anatomy when attempting to resolve an issue! Get my point?

Murph.

Bill Cooksey

08-28-2006, 11:27 AM

Hey Don,

Can you do me a favor since it looks like you are still on the computer? Please edit the anatomical reference.

Thanks,
Bill

h20fow1er

08-28-2006, 11:35 AM

Are we talking soccer balls, tennis balls, bowling balls? What?:rolleyes:

Guy's. People make those comments for reaction. There have been 7 posts stating to call customer service and 3 of them went as far as to list the number. He got the reaction he wanted. Anything more is just a waste of time.

You are not going to please everyone all of the time. And you can only help those that want to help themselves. That help has been offered, it is now on the juiceman to help himself by making the call.

SMIGRATOR

08-28-2006, 11:56 AM

I would have to agree with everone on this topic, if you have a problem bring it to the people that can give you the answer you are looking for. Dont come on here talking bad about avery or its cust service they are Top notch and will address this problem.

Don Murphy

08-28-2006, 11:58 AM

There ya go Bill! Sorry...just difficult for me to understand some people.
I appreciate what you and ALL the Avery Family are doing for us Waterfowlers. Please don't let this issue dampen your efforts!

Murph.

Rick Frisch

08-28-2006, 12:21 PM

I like these type a whole lot better.

http://forum.averyoutdoors.com/showthread.php?t=19886

Michael Weiss

08-28-2006, 01:40 PM

I'm with ya Rick!

David Rearick

08-28-2006, 02:12 PM

Me too, the good ones are far to often overlooked.

Jerrod Watson

08-28-2006, 02:46 PM

Thanks Rick,

Those are the ones that really count. Avery is A OK!!:D

Joe Fladeland

08-28-2006, 03:22 PM

I've dealt with Avery's Customer Service a few times these past years and I can only say good things about them. Top notch. Give them a call and I'm sure they will be able to help you out.

MONUBE

08-28-2006, 03:39 PM

Avery customer service is a pain in the butt...I called them to complain about a split head and they called me back within 10 minutes...then kept calling me back until they fixed the problem and sent me a new head...I mean I couldnt get rid of Daryl...he bothered me for days.

Then I tried to get a bag fixed and decided to keep it, but once again Daryl wouldnt take no for an answer. He called and called, I even noticed a call on the id a couple of months later.

I think stalking customers just to make them happy is going to far.

By the way the bag is fine.

Rob Jepson

08-28-2006, 04:23 PM

Monube...great post...thank you!

roe doe

08-28-2006, 04:31 PM

can,t say i,ve had to use customer service
never had a problem with any of my avery gear
just wait now for my new avery gear
all ican say is keep up the great work
:D

kontekontos

08-28-2006, 04:33 PM

I love avery so much i named my black lab after them. It's awesome,their stickers now represent my awesome decoys and my dog gets to see his name on my back window whenever he is in the bed of the truck. Keep up the good work avery.

alex

Clayton

08-28-2006, 05:48 PM

Avery customer service bent over backwards to help me as well including calling me back several times to make sure the issue was resolved to MY satisfaction.

goose14

08-28-2006, 06:29 PM

We've had some problem with heads and wouldn't ya know it they treated us great. We kept getting emails and stuuff. They really took care of are problem. And I think your choice of words wasn't very good and you need to be mor polite. Thanks Avery for great products and customer service!!!!!!!!

IHNTDUX

08-28-2006, 10:00 PM

I agree with the other senior members on here about the choice words at the top of this thread. We are all frustrated with the delays that are happening this year, but we just have to be patient and the gear will show up. I also did not understand that last sentence in the first post about 2 boxes of decoys and 2 heads low and behold or something like that it didn't make make any sense to me?

CurrituckBoy

08-28-2006, 10:08 PM

Guys if the GHGs are that popular of course their will be a back order. They have taken the decoy world by storm and stole it away form the other decoy compaies.

I also noticed that you only have one post on this message board.

If you signed up just to talk down about avery go else where, criticism is good but you have taken it to a ridiculous level.

Avery is a company just like all the other ones out there and their will be some problems but for the most part they have been great.

Michael

swat

08-28-2006, 10:52 PM

i dont see posts after the first one...there might be one person who had a bad day...even so ....try again it doesnt hurt i had hinges sent out to me for my power hunter no problem...they are a new prduct learning and evolving ..of course there are problems but they seem to be fixed over tie and get better and better...i like there stuff and is innovative but there needs to be tweeking on some but that comes with time...the more u complain the less u should get .

Zekeland

08-28-2006, 11:48 PM

Daryl took care of my problem head and I had one at home QUICK!!! Did not even talk to him...all emails & pics.

No problem here!!!!!

Northern_Edge

08-29-2006, 01:51 AM

Sorry to hear you are having problems. The folks at Avery epitomize customer service, so I am not sure why you are so upset. How do you react when something really goes wrong in your life?

JJ McGuire

08-29-2006, 06:20 AM

shortreed1111

08-29-2006, 10:43 AM

Weatherby

08-29-2006, 01:31 PM

You guys on this site really make me laugh. The guy has a problem with the customer service. What difference does it make how many posts he has. Or what name you have for your Lab. Yes the guy should of had better choice words, but bottom line he has a problem. I bet there isnt one PM to this guy trying to correct this problem. I too am a unhappy Customer Service person. As for "taking over the decoy world", I think they have made a very good dent in the "decoy world" but between the base breaking proplem and the yellowing thing to the snow geese I think that nulified that theory. Just my 2cents. Sorry If I offended anybody.

you can certainly tell he had a problem, but why does that give him the right to come on here and be a complete ass. i was always told you can slide further on bs than you can barbedwire.....

and shortreed you have been a member here for quite a while it looks like, did you call customer service about your broken bases and yellowing snow dekes? how many of your snows yellowed? just curious?

Goose1

08-29-2006, 03:39 PM

Weatherby if you look at his post (shortreed1111) he states that he should of chose his words better. I too have had a customer service problem with Avery. It got cleared up but it took forever, bottom line it did get fixed. Its just funny to me that a guy on here has a problem and all these prostaffers get on here and rip the guy rather then try and help. The only thing they have done is give him the telephone number to the customer service people which obviously he has called already. And yes again he should of chose his verbage better.

Weatherby

08-29-2006, 05:33 PM

goose1, my whole point to my post was that he has been on this mb for quite a while, and if he comes on very often he has seen how it is to get stuff taken care. i have seen people come on with problems, talk about it in a way that doesn't call out things from the past to try and get people all riled up. do you really think a prostaffer is going to come on here if someone would post "well i have 6 snowgeese that are having a problem with yellowing, who could help me with this problem" and rip him a new one? i don't think so and i have seen many of the prostaffers help out people that are having problems. It's really none of my business anyway, i just like to come on here to see all the things avery has going and learn some stuff. it just makes me lmao when someone comes on calling avery every name in the book and then expect to be treated with the utmost respect....just my 2 cents

Goose1

08-29-2006, 07:51 PM

This guy didnt have a yellowing problem, he had a customer service problem. He probably didnt have a problem with the decoys it self. He has a problem with customer service. Basically with the management at Avery. Face it Avery has a delivery problem. In my opinion they have more problems then that but this is the issue at hand. My problem was the construction of the full body goose decoys. The base sucks. When a decoy falls off the tail gate of a truck, by accident, and breaks. There is a problem. This is one example. All this forum is one big hand patting the Avery people on the back. People get on here and have a complaint, OMG the whole Avery Co. has a big problem with this person. I appreciate the fact that Avery has this forum. Its very informative. I came on here one time with a question or a complaint about delivery,a prostaffer had a response with how I spelled different words. Not a class act in my opinion.

GooseFlocker

08-29-2006, 08:35 PM

Goose1;

The Realfoot base was somewhat problematic, I agree. If you called within your one year warranty Avery was willing to replace the base. Avery offered to replace the Realfoot bases that failed on my 2004 FFD’s, but I declined. Why you ask, because new and improved products were available. i.e., Universal Motion Stakes and now RealMotion kits.

Now there are Realmotion kit upgrades, Retractabase with drop down Hotlegs and a whole lot more. I believe because this is an innovative company that is willing to change for the better many people should look at all the options. And a last thought; this is probably not a good place to defecate on a subject matter you don’t like, call Avery’s customer service!!

Goose1

08-29-2006, 09:22 PM

So spend more money to fix a problem that shouldnt of happened in the first place. Obviously this base should of lasted longer then a year. You even had a problem with this but chose to spend more money to fix it. So basically after a year its my problem. Customer service was called. Im not bashing anyone on here, they make other good items, there forum is great. Im sharing my experience with this item. I have called other decoy co. with a issue and it depending on the situation but it was backed. Not everybody is going to be pleased with a product 100%. I understand that. As far as "defecating on a subject matter you dont like", I think this forum is exactly the place to share the experience I have had with a item from Avery. I would think, maybe I am out of line by saying this, but Avery would want to hear about this.

Travis Mueller

08-29-2006, 09:38 PM

In a well thought out professional manner absolutely.

kontekontos

08-30-2006, 05:01 PM

Hey Shortreed. I am surprised that you even read my post. Most people just by that time is tired of reading and just skips down to the last post. Glad i could crack you up and make a post that has nothing to do with his customer service comment. But my dog does like his name.

konte

oscar

08-30-2006, 08:19 PM

OK I have read enough now it's time I throw in my two cents. I think if you poll enough people you can find someone who has had a bad customer service expierence in their opinon. I have never had an issue with an Avery product even way back when during the cracking foot base issue. I have never had a problem. Avery customer service is way above the curve in my mind. A few of the guys I hunt with tried to help someone blind a boat blind once that would accomadate his special needs son. I emailed Avery customer service about finding connectors, fastners etc. Darryl Neal emailed me back, going above and beyond trying to help, not trying to talk me into an Avery boat blind but trying to help us accomadate this kid. He didn't have to do it, it didn't mean a huge sale for them and I am sure he had a millon other things/people with bigger issues than us to deal with. I have had 2 issues with MPW over the last year that I was not happy with the outcome but discussing the issues with my buddies told me that they didn't think it was a big deal. But it was to me. I think you could have gotten further with your fight if you would have asked to speak to a customer service supervisor, emailed one of the Avery TM's or emailed them in a professional, tactful manner. You can't start out like you did and expect these people to come running to your aide. I can even see where if you exhausted all other avenues where you may have be driven to post what you did out of complete frustration but don't start there. I will get off my soap box now I am just suggesting maybe take a look at the big picture from all angles and take the best approach that will forward your cause.