Matt Powers
09-27-2006, 10:16 PM
Hello Avery Pro-Staffers!!
Your opinions and suggestions on the following experience with Avery\GHG:
First, I have always thought GHG\Avery were the best. I have been waiting for my very first GHG decoys that I ordered this year. We were very excited to be getting them. Yesterday, I received part of (6 feeders) my order of my FFD Elite Fulbody NEW 2006 series GHG decoys. I ordered them and have been waiting for them for over a month. Ordered through Cabela's. We were very excited to get them, after waiting so long. Upon inspection of them, I found a badly cracked leg stub...no big deal right? Just give a call to Avery and they'll fix it. (cont. below) As everybody here probably knows, ALL NEW 2006 GHG Goose decoys come with slotted bags now. Upon inspection of the 6-slot bag today which came with our decoys, my dad noticed we did NOT get the new 6-slot motion bag which are supposed to come with these decoys, but rather the regular style 6-slot bag. The difference is that the NEW motion bags do not require you to remove the RealMotion bases from the decoys before you place them in the bag. The motion bags also have a pouch on the side of the bag, and are of bigger dimensions to accomodate the motion bases. The '06 GHG decoys are supposed to come with the 6-slot MOTION bags. This was confirmed by GHG.
So we figure we'd call GHG, as they packed the boxes, not Cabela's. We figured we'd get pretty good service after buying over $700 of their decoys. First, my dad spent 10 minutes trying to convince GHG that their 2006 goose decoys come with slotted bags...THEY DIDN'T EVEN KNOW THAT!!!! Then as he was going in circles on the phone with his GHG rep, my dad talked to a manager, who proved to be no more helpful. She confirmed that we got the wrong bags, but she was't at all concerned that we were unsatisified. She was very rude with my dad. My dad never yelled at GHG or said anything offensive. They said that the earliest they would send us the right bags would be in the middle of Oct. Then back on the broken leg stub. GHG didn't even have 1 goose decoy in stock...they're all in China. GHG told us that all our problems should be directed to Cabelas. So my dad called Cabela's who were refreshingly more helpful, and they are going to solve the leg stub problem. WE STILL DON'T HAVE OUR 6-SLOT BAG PROBLEM SOLVED. Cabela's don't have any motion bags in-stock and they won't until the end of next month. Just to let ya know, my state opener is this Saturday, and I can't even use the decoys I ordered months ago.
As all of you Avery Pro-Staffers represent the Avery\GHG Co, I would like your opinions on what kind of customer service you think I should have recieved from Avery. Also, how do I resolve these 6-slot motion bag problems??? I still have more decoys that I haven't recieved yet. I'm sure they will be wrong too. I'm very dissapointed in Avery. Their decoys might be good, but their customer service is terrible. We're not idiots or dorks, this was a very big purchase for us. We have been nice to everybody that we dealt with.
I'm not trying to slam Avery on this. I just want to get this resolved. I DON'T WANT TO CREATE ANY DISAGREEMENT WITH AVERY\GHG ON THIS. I WANT TO REMAIN A RESPECTED MEMBER OF THIS FORUM. ALL I WANT IS TO RESOLVE THIS PROBLEM. THEN I DON'T HAVE ANYTHING NEGATIVE TO SAY ABOUT GHG.
I still think GHG decoys are the best!
I look forward to your replies! Thank you!
Matt
Your opinions and suggestions on the following experience with Avery\GHG:
First, I have always thought GHG\Avery were the best. I have been waiting for my very first GHG decoys that I ordered this year. We were very excited to be getting them. Yesterday, I received part of (6 feeders) my order of my FFD Elite Fulbody NEW 2006 series GHG decoys. I ordered them and have been waiting for them for over a month. Ordered through Cabela's. We were very excited to get them, after waiting so long. Upon inspection of them, I found a badly cracked leg stub...no big deal right? Just give a call to Avery and they'll fix it. (cont. below) As everybody here probably knows, ALL NEW 2006 GHG Goose decoys come with slotted bags now. Upon inspection of the 6-slot bag today which came with our decoys, my dad noticed we did NOT get the new 6-slot motion bag which are supposed to come with these decoys, but rather the regular style 6-slot bag. The difference is that the NEW motion bags do not require you to remove the RealMotion bases from the decoys before you place them in the bag. The motion bags also have a pouch on the side of the bag, and are of bigger dimensions to accomodate the motion bases. The '06 GHG decoys are supposed to come with the 6-slot MOTION bags. This was confirmed by GHG.
So we figure we'd call GHG, as they packed the boxes, not Cabela's. We figured we'd get pretty good service after buying over $700 of their decoys. First, my dad spent 10 minutes trying to convince GHG that their 2006 goose decoys come with slotted bags...THEY DIDN'T EVEN KNOW THAT!!!! Then as he was going in circles on the phone with his GHG rep, my dad talked to a manager, who proved to be no more helpful. She confirmed that we got the wrong bags, but she was't at all concerned that we were unsatisified. She was very rude with my dad. My dad never yelled at GHG or said anything offensive. They said that the earliest they would send us the right bags would be in the middle of Oct. Then back on the broken leg stub. GHG didn't even have 1 goose decoy in stock...they're all in China. GHG told us that all our problems should be directed to Cabelas. So my dad called Cabela's who were refreshingly more helpful, and they are going to solve the leg stub problem. WE STILL DON'T HAVE OUR 6-SLOT BAG PROBLEM SOLVED. Cabela's don't have any motion bags in-stock and they won't until the end of next month. Just to let ya know, my state opener is this Saturday, and I can't even use the decoys I ordered months ago.
As all of you Avery Pro-Staffers represent the Avery\GHG Co, I would like your opinions on what kind of customer service you think I should have recieved from Avery. Also, how do I resolve these 6-slot motion bag problems??? I still have more decoys that I haven't recieved yet. I'm sure they will be wrong too. I'm very dissapointed in Avery. Their decoys might be good, but their customer service is terrible. We're not idiots or dorks, this was a very big purchase for us. We have been nice to everybody that we dealt with.
I'm not trying to slam Avery on this. I just want to get this resolved. I DON'T WANT TO CREATE ANY DISAGREEMENT WITH AVERY\GHG ON THIS. I WANT TO REMAIN A RESPECTED MEMBER OF THIS FORUM. ALL I WANT IS TO RESOLVE THIS PROBLEM. THEN I DON'T HAVE ANYTHING NEGATIVE TO SAY ABOUT GHG.
I still think GHG decoys are the best!
I look forward to your replies! Thank you!
Matt