GREAT customer service....

[AgDuckHunter]

from Mack's Prairie Wings!!!

I posted up about my oversize mallards chipping already. Called Avery customer service today & got the ol' "Send us pics of all the defective decoys as well as your receipt & we'll issue an RMA. You ship the defectives back to us & after we inspect them, we'll get replacements to you."
Thanks, but no thanks...that's NOT SATISFACTORY. :rolleyes: It's the last month of season & I'm not going to do without them, period.

In my humble opinion, truly EXCELLENT customer service says, "We'll send your replacements along with a couple of FedEx return slips. When you get your new decoys, just ship the defective ones back to us." That's what Drake Waterfowl did the ONE time I had a bad decoy bag that I WON at a DU banquet...no receipt necessary, NADA. That's also what Mack's just did on these decoys, though I do have the receipt/order number. Here's a HUGE thanks to Mack's customer service & a thanks to Chris at Avery for suggesting I speak with the fine folks at Mack's. I won't bother the busy folks at Avery ever again.

[Boykinhntr]

Macks has always treated me right. One of the employees spent an hour fixing a broken mallard machine that was 2 years old. He got it working again and didn't charge a thing.

They also replaced 4 dozen Flambeau decoys that my buddy had b/c of chipped paint. No questions asked just flat out replaced them. Macks goes above and beyond in the customer service department.

[AgDuckHunter]

Macks goes above and beyond in the customer service department.
Yep, it's too bad more retailers & manufacturers don't take such great care of their customers. :(

[Jeremy Abbas]

It's good you have been taken care of. Unfortunatley not everyone is as honest as you and the situation is sometimes taken advantage of by others. Avery's request is not out of line, just staying out of the business of giving product away. Keep Whacking them birds.

[GooseFlocker]

AgDuckHunter;

Not saying you didn’t get a bad piece of merchandise, but you have to realize that a receipt, picture and/or applicable information are necessary to validate your claim. You at a minimum should submit a photo, a receipt and/or whatever other proof you have that you bought the merchandise from a reputable merchant. This I would believe would be absolute proof that you purchased the merchandise legitimately. I’d say you are SOOL (that’s an acronym for; Sh.t out of luck); if you did not follow the protocol described in the purchasing agreement; and, most important if you did not follow the manufactures instructions for care of your merchandise. You; by reading your post have no claim. You; in my mind are inattentive and suspect of your assertion. If everyone used this forum for their complaint/criticism as you are doing this forum would most likely turn into a worthless debate of cynic’s whining about all their immaterial complaints; (similar to other waterfowl forums). Chipping paint on decoy’s can occur; this will not affect the probability of you getting birds to finish decoying into shooting range. I think because of the way you have written this post that you may have another agenda! I suggest you call Avery’s customer service and resolve your claim at once. Please leave this forum to waterfowl hunters that are interested in improving their interest in waterfowl hunting, for the good of the sport!

[Dirt_Bag]

AMEN GF!! i dont see it as being out of line to ask for pics and a copy of reciept before any transactions are done. at least if you send them pics and reciept you can still use them till you here back from them. to many people try to get new decoys because they get chipped. your not alone everyone that uses them gets chips to. just my .02

[maxx]

Guys you need to read a little better before you go ripping into a guy. Now I am not saying he is right or wrong.

Looks like to me he followed the proper procedure but he is mad about having to send his decoys in and not have them while he is waiting for them to return.

Why don't you just hunt them the rest of the season and then send them back in?

Seems like a logical solution to me. I guess I would never expect a company to send me new stuff before they get my stuff back. Doesn't seem like a sound business practice to me. Avery has to protect themselves from getting hosed.

[Dirt_Bag]

Guys you need to read a little better before you go ripping into a guy. Now I am not saying he is right or wrong.

Looks like to me he followed the proper procedure but he is mad about having to send his decoys in and not have them while he is waiting for them to return.

Why don't you just hunt them the rest of the season and then send them back in?

Seems like a logical solution to me. I guess I would never expect a company to send me new stuff before they get my stuff back. Doesn't seem like a sound business practice to me. Avery has to protect themselves from getting hosed.

No one is ripping on him. there are proceadures that need to be followed to protect both parties. there was a reacent bashing post about chipping decoys that turned out to be use and not a defective product. when the chipping is on the high points of decoys thats use, after all i can only speak for myself but i think most hunters arnt balarenias< however its spelled. if he starts the procees now im sure Avery will let him send them in at the end of season if it is a defect and not a use prob

[Rick Frisch]

Six posts all negative!

[Donnie Williams]

I totally agree with Aduckhunter in all aspects to this problem as have I already posted on this issue and know there will be plenty of wise cracks posted right back. Which is fine,but I just got off the phone again after having to return my call since this GREAT customer service could not find time to return my call after 2 days,but since it should cost them a few dollars to replace my decoys they wont return the calls,but I bet if I was calling and left a message that I was looking for a product of some sort where they could maybe make a few DOLLARS I am sure they would probaly get right back in touch with me and let me know where I can find it so any returns could be handled by the retailer selling this AVERY PRODUCT. Avery really should start selling RABBIT hunting and beagle suppplies since they are so GREAT at beating around the bush maybe their CUSTOMER SERVICE could handle such a job as kicking up a RABBIT or two. For those new buyers and any other buyers that relize there is a problem with the paint on some not all the decoys there is hope. I was just on CLINTON DECOYS website and they will have duck decoys out this year so buy BIGFOOT DEKES and dont worry about those quarter size chips it takes to get stuff replaced with Avery because they dont chip no matter what the treatment or size of the weight!!!!!!!!!!!! JUST MY 2 CENTS!!!!!

[Weatherby]

wow donnie is a big internet stud....that really helps solve problems doesn't it big donnie boy...i had problems with a brand new ls goose floater this fall. I needed a receipt and a pic...wow thats so damn hard to do...anyway chris smith sent me a new decoy as soon as he confirmed my receipt and photos.

it's kills me how people hide behind the keyboard as e-toughguys LOL newb

[AgDuckHunter]

AgDuckHunter;

Not saying you didn’t get a bad piece of merchandise, but you have to realize that a receipt, picture and/or applicable information are necessary to validate your claim. You at a minimum should submit a photo, a receipt and/or whatever other proof you have that you bought the merchandise from a reputable merchant. This I would believe would be absolute proof that you purchased the merchandise legitimately. I’d say you are SOOL (that’s an acronym for; Sh.t out of luck); if you did not follow the protocol described in the purchasing agreement; and, most important if you did not follow the manufactures instructions for care of your merchandise. You; by reading your post have no claim. You; in my mind are inattentive and suspect of your assertion. If everyone used this forum for their complaint/criticism as you are doing this forum would most likely turn into a worthless debate of cynic’s whining about all their immaterial complaints; (similar to other waterfowl forums). Chipping paint on decoy’s can occur; this will not affect the probability of you getting birds to finish decoying into shooting range. I think because of the way you have written this post that you may have another agenda! I suggest you call Avery’s customer service and resolve your claim at once. Please leave this forum to waterfowl hunters that are interested in improving their interest in waterfowl hunting, for the good of the sport!Hey GF, why don't you try reading my other thread before you criticize me. Here's a link: http://forum.averyoutdoors.com/showthread.php?t=24383

For the record, I DID use proper protocol in dealing with customer service. My whole point was, I didn't care for the "customer service". I LOVE the decoys (used 'em this morning, in fact) & look forward to getting a new set (hopefully not defective like these) from Mack's. By the way, Chris in customer service actually recommended I go through Mack's to return them.

Oh yeah, here's a couple pics of 2 of the dekes....CLEARLY defective when paint's chipping in such large pieces...got them for Christmas & they've been hunted over 5 or 6 times as of the time these pics were taken.

http://i33.photobucket.com/albums/d74/AgDuckHunter/Avery%20Decoys/ghgoversize1.jpg

http://i33.photobucket.com/albums/d74/AgDuckHunter/Avery%20Decoys/ghgoversize2.jpg

http://i33.photobucket.com/albums/d74/AgDuckHunter/Avery%20Decoys/ghgoversize3.jpg

http://i33.photobucket.com/albums/d74/AgDuckHunter/Avery%20Decoys/ghgoversize4.jpg

[maxx]

Rick I don't see how my post was negative, I was actually trying to be positive.

I don't come on here and bash Avery but in the same light I don't get why when someone does everyone has to come one here and rip into the guy. Specially guys that aren't Avery Employees or Pro Staff Members. Seems like they are trying to prove something or gain some respect with the avery guys.

I started a new job about 6 months ago in Sales. One of the big Motto's of the company I work for is "Always take the high Road" Something to think about.

[Donnie Williams]

Looks like I should have dealt with Macks but instead I dealt with AVERY long enough that the store were I purchased mine from first told me to call avery customer service and they would take care of them so I tried that for 1 and half months now which caused the return time to expire,but that being said it is not Macks place to stand behind the decoy or it would be called MACKS GEAR and the paint flaking from your decoys is very similar to mine in which the customer service told me is normal wear even if it is only 3 days of hunting.

[J Kryspin]

Donnie - we saw your pictures. I got a chuckle out of them.

[Rick Frisch]

Maxx,

I was not directing my comment towards you at all. You have 122 posts. I do have a problem with people that post and ALL of their posts are negative. We have had people on here in the past with agendas. I am not saying this is happening now, but repeated negativity always makes us cautious. Sorry if anybody got offended.

Thanks,

[maxx]

No big deal. I just don't want to be that guy! I get what you are saying now missed that.

[HuntingRDR]

Glad they helped you out!