Thanks AVERY and Sportsmans Warehouse Customer service

[Erik Nilsson]

I just purchased a power hunter blind and when I inspected it one of the buckles was broken, it was purchased at sportsmans warehouse in Pittsburgh, Pa. Since it was the only one they had left they offered to find another buckle in the store and give it to me or refund my money. They couldn't find one, I told them it was ok that I could get one from AVERY, so I called and they took care of it, no problems, new ones on the way.

Its nice to see that AVERY has a good network of dealers that we the consumer can deal with direct. I could see calling AVERY for missing parts or something like I experienced but anything else I would rather deal with the place I bought it from and I believe most have very good return policies to support the consumer.

[Jason Mears]

slayer69,
Thanks for your kind words and good luck with your new Power Hunter!

[BBB]

I am having the opposite experience.I noticed an hour into our first field this year that my power hunter was broken. the metal on the lid where it connects to the plastic hinge was broke. I put off getting parts ordered cause we had a bunch of extra blinds and then decided to email in early november. after my second email i got a call and ordered the parts up.
CS said they would ship right away. that was about 2 months ago. I just received an email reply today from an email in sent 12/19 saying the shipping dept was closed for 2 weeks for the holidays (my family is in printing, shipping and fulfillment and i have never heard of anything like that) and that the parts we backordered and should be shipped Jan 8. WOW!
Come on avery. i have had good experiences with your products this year and this is my first CS experience. I know with final approach blind parts i needed they were ordered around 3 pm on the wednesday before early goose and on my doorstep within 24 hrs.
2 months for 2 little power hunter parts? 2 weeks to reply to an email and a shipping dept closed for 2 weeks for the holidays? if you're gonna claim to be the best my experience isn't showing it. if you're 2 months behind on something, let your customers know. they shouldn't have to be sending multiple emails looking for stuff. i know i ordered the parts in november sometime. hopefully they're here for spring snows....

[David Rearick]

BBB, sometimes a phone call can help get things sorted out better and quicker than an e-mail. E-mails can get lost in the shuffle and forwards can send information to the wrong person in any company. If you can give CS a call at 800-333-5119, I am sure they can help get things sorted out in a timely fashion. I am sorry to hear about the delays you have been experiencing so far, but if you have time to give it one more shot, I am sure the guys at CS can at least give you a better understanding of what is going on.

If I can be of any further help, feel free to PM me.

[chad belding]

Sportsman's Warehouse has a very strong committment to their customers and we at Avery love having them as one of our dealers. I am glad to hear that you were taken care of. Thank you for supporting Sportsman's Warehouse and Avery Outdoors.

Good Hunting!

Chad Belding
Avery Outdoors

[Jason Mears]

BBB,
I would have to agree with Dave. Give it another shot and try to call CS. Im sure they will gladly help you with your problem.

[Travis Mueller]

Ask for Chris or Stephen. I do know that they are doing inventory right now. Heck email me and I'll break up one of my power hunters for ya. Don't make a relatively small deal out to be huge. Ask nicely for some help and you will get it without getting your blood pressure worked up.

[BBB]

thanks for the help guys. i think ill be ok. he made it sound like the parts would ship on the 8th. just frustrating when it takes 2 months to get stuff.

[Christian Curtis]

If you have any more problems or questions, let us know or call the 800 number for the CS department.

Thanks...

[David Rearick]

No problem, that is what we are here for. Lets see some PICS of those spring snow hunts, they never get old!

[BBB]

Still no answer after a few more emails....is the shipping dept still shut down for the holidays....leaving Fri for Missouri....the thing broke early in the fall season
Ticks me off after buying 28 doz GHG fullbodies and 5 power hunters

[Brian Laux]

the guys at Sportsmans Warehouse in PA do an awsome job working with their customers. They are very knowledgeable and are eager to help out hunters. Thanks for the kind words.

[Nicholas Lisec]

BBB,

The best way to get a hold of the CS is to flat out call them. 1 800 333 5119 is the number and the answer to your comment is no, they are not closed anymore for the holidays and I know we appreciate your business and support of Avery and GHG.

Thanks,

Nick

[Ryan Kleinschmidt]

Still no answer after a few more emails....is the shipping dept still shut down for the holidays....leaving Fri for Missouri....the thing broke early in the fall season
Ticks me off after buying 28 doz GHG fullbodies and 5 power hunters


Pick up the phone and call them!!

[Rick Frisch]

BBB,

Please pick of the phone and call them. They probably are not getting your e-mails. If it is too big of a problem, post or PM me your phone number and they will call you.

Thanks,

[BBB]

yeah i guess ill call them and go through what parts i need, credit card info, etc, etc.....for the third time.
odd the email isn't working...i just replied to the email i was sent saying my parts would be shipped Jan. 8

[Chris Smith]

Bill,

I just checked on your order and it appears that you should have it tomorrow... If you like, shoot me an e-mail and I'll forward you the tracking information. Though, we are currently out of stock on those particular parts that you requested, I was able to pull some strings to ensure that your order shipped. If you ever need anything please feel free to give me a call or drop me an e-mail. Thank you for choosing Avery/Greenhead Gear. Good luck and happy hunting!

Thanks again,
Chris Smith
chriss@averyoutdoors.com
800-333-5119 ext. 1555

[h20fow1er]

i just replied to the email i was sent saying my parts would be shipped Jan. 8

This brings up a fine point that most people may not realize. Often companies have an automated service that distributes this email that is going out, but no one watching it should it come back undelivered or a reply set back to it. And why would they? It is a system email created by computer service and is not directly tied to a person sending it.

Often these go unmaintained, or are maintained by the email Admin who may not (read typically won't) open and read every one to make sure it gets handled apropriatly. The sheer mass of spam and auto replies can be unmanageable if someone had to open every email coming in on a "generic" email group.

I'm speaking in general terms as this goes for any internet based order or correspondence.

Should you get an email stating your product was shipped, or scheduled to deliver, etc. Check and make sure that it came from an individual and not a generic address used for services before you respond. It may save some frustration on both ends.

[BBB]

Thanks Chris. I received a letter with an invoice....assuming the parts will follow? it said something about a 2/22 ship date.

[Josh Noble]

Belding,
I too like Sportsman's Warehouse and I'm glad to see that our boy's are getting the customer service idea down. Hat's off to the PA location for great customer service.
Josh

[Chris Smith]

Bill,

You're welcome. The package left here on the 22nd and is expected to arrive today. I just tracked it and it is out for delivery, so it should show up any minute now. If you have any other questions please feel free to give me a call or drop me an e-mail. Again, thank you for choosing Avery/Greenhead Gear.

800-333-5119 ext.1555
chriss@averyoutdoors.com

[Rob Jepson]

Thanks for working together guys to get this resolved!

[shortreed1111]

Yea not bad. 22 posts later and really still no answer from the CS,just loyal prostaffers.

[Christian Curtis]

Chris Smith is in the customer service department.

[CurrituckBoy]

Glad everything went very smooth.

I got a new keel form them earlier this year with not problem

Michael

[BBB]

Thanks for your help Chris . . . the parts came yesterday.

[h20fow1er]

Yea not bad. 22 posts later and really still no answer from the CS,just loyal prostaffers.

Actually post 18 - Mine - was not directed as a "Loyal Prostaffer" answer as you have included it to be. It was more of a general statement regarding email administration and issues that may arise from just hitting the "reply" button when receiving an email.