New FFD problem

[mostek]

I just purchased a dozen GHG FFD's. 6 of them had to be shipped from a Sportsman's Warehouse that is far from my house. When I opened to box the looker had the flocking flaking off of the head and the neck part on the body. One of the birds didn't sit right on the stand and one of the decoys didn't even have a motion stake cone inside of it. I wrote to Avery and after e-mailing back and forth for a couple of days now they said that I can send the whole box to them at my expence. Then they can send me a new box. I could see it being an issue if it was something that happened at a store but it is stuff that happened at the factory. Should I have to pay shipping? They say that there is a year warranty and I only got them a couple of days ago. I can't run them back to the store. Should I have to bite the bullet and send it back to Avery or what. They said it would cost another $25.

Thanks,
Nick:mad:

[Mike Adams]

You should not have to pay shipping, If it happened at the factory they should deal with it. If I had a problem like that and they made me pay for it I would be pissed!

[Clayton]

I didn't have to send anything back just show photographic proof that I destroyed the defective decoy.

[mostek]

How do I get it to happen though?

[CamoHunter870]

I would give Avery a call and talk to one of their CS guys and explain the situation and offer them proof of purchase and photo's of the bad decoys along with photo's of destorying them if that needs to happen.

[calling4life]

I would hate to have to pay shipping as well.

[chux76]

I would give sportsman's a call. We usually replace whatever is defective on our products so I would give sportsman's a call.

[xtremaduckr]

I had a bad experience with sending some black ducks back to avery. They where factory defects. The paint was flaking off of the decoys. Ok so I called Avery. They told me to send them back at my expense. I did and I sent also sent a disatisfection letter with it. I must have pissed them off, because about 3 months went by and I called them wondering where my decoys where. The guy Steven on the phone from Avery was rather rude with me. They never called me back so I called back like a month later. I talked to the same guy again and I told him I wanted my decoys. I was put on hold for about 20 min. He came back on the phone and said yeah ok they are here and we will send you some new ones. Another 2 months later I recieved my decoys. It was like a 6 or 7 month wait I was mad. To be honest I could have spent 50 bucks and got new decoys. It probebley would have been easier. I was a disapointed Avery fan, but I did get the decoys.

[mostek]

The guy that I've been talking to is named Stephen. He seems to care none at all that I have a problem. He says that there isn't anything he can do because they are not sold from the factory but from their retailers. He said that I would be better off taking care of it at the store. It sucks that they don't want to take care of their products after you spend so much money on them.

[Mike Adams]

The guy that I've been talking to is named Stephen. He seems to care none at all that I have a problem. He says that there isn't anything he can do because they are not sold from the factory but from their retailers. He said that I would be better off taking care of it at the store. It sucks that they don't want to take care of their products after you spend so much money on them.


Yea and with as BIG as there name is..... :(

[mostek]

I spoke to a lady at sportsman's warehouse. She is going to call avery for me. she knows how unhappy I am and how unhappy others are also. She is going to make a case for me and explain how I felt avery doesn't care about their customers once the product is sold. It's pretty bad when the store has to take care of factory defects. She said they should just send me a different box and be done with it. I will keep ya posted.

[Honker Dropper]

buy bigfoots or dakotas and you will never have these problems, both are great quality and have awesome customer service

[Lorne]

The only probelm i have ever had with an avery product is this year. And i have spent well over 15k in the last 5 years and never had an issue. this year i bought 8 dozen ffd lessers. Putting them togther i broke the heads on 21 decoys. yes 21. lol. And 95% of those were the feeders with the small head titled to one side. THe head design needs to be changed some what. I Love how they will never come off..... but there is nothing exciting about doing a dozen heads, breaking at least one, and the inside of your thighs burning to all hell. Hones they are way too f'ing hard to put on, and yes i was in a warm area, and even used dish soap, im not a rookie. They are just a pain. So what did I do? drywall screwed them on. Why you ask after paying all that money? because It's a heck of alot easier to do that(even though you shouldn't have too) they take pictures, talk and email 10 different people, do this and do that, and Maybe, just maybe get it all sorted out before the season is done.

Lorne

[mostek]

Wanda from Sportsman's got ahold of Avery and it's a no go. They told the store that they would not bend on this. They will not pay shipping. Sportsman's said that I could either send it to avery and they would give me a gift card for my trouble or I can return it to the store near my house and they would send me a new box at the store's expense. What a crock!!!

Now I guess I'll run them back to the store and wait for the new ones. I can't believe avery backs up their factory defects this way. Why should I have to pay out of my pocket for something they shipped out that way. It has really opened my eyes as to what kind of company they are running. That's all I have to say about that. Now the store that sells their product is losing money on the shipping.

[jamesmc]

I understand your frustration for sure but help me understand why you couldn't have just taken them back to sportsman's. It seems like this would have been a simple solution to the problem. I know if I buy something from wally-world and it ends up broken then I take it back to wally-world and they replace it.

[mostek]

I would have brought them back right away but they had to be sent to me. The store is far from my house. I thought it would be better to deal directly with the company that packaged them that way. Not to sound too negative. I understand things happen and sometimes products leave the factory that have problems but I think Avery should have no problem taking care of a problem like that.

[Rick Frisch]

You were given two options to handle the problem to your the way you wanted - send them to us or take them back to Sportsman's Warehouse. You didn't like either. In the end, you took them back to Sportsman's and they took care of it. Why the big rant all over the Internet?

Our policy doesn't deviate all that much from any other company out there. If I buy something and something is wrong with it, I take back to the store or expect to pay the shipping back. It is part of everyday business.

I am trying to find Little Chute, Wyoming (from your profile), but nothing comes up on the Internet anywhere. The only thing I can find is in Wisconsin. If that is where you live, the Sportsman's Warehouse is about 20 miles from where you live. How far are you away from a the Sportsman's Warehouse that you bought them at? I just want to everybody to know this because you expect us to pay $50 to $70 dollars to do an exchange on these decoys when there was a store right up the road. It is way more economical for the stores like Sportsman's Warehouse to just do their return on a quarterly basis and send the defective items back by the pallet load rather than individual boxes.

Guys, we do everything we can to sell these decoys economically. If we end up doing stuff like this, it is going to raise the price. I don't think that there are any of us that want to see this happen when it things like this can be controlled by working together. It may seem like not that much money, but it all adds up and has a factor on the pricing.

Thanks,

[Curt Wilson]

With a dealer as big as Sportsman's, it should have been an easy return to the store and swap the decoys. Like Rick said, they return defectives to us on a quarterly basis.

[Travis Mueller]

I guess from what I've found out about the situation is we gave you more than enough options, and tried to help out as much as possible. Why do you feel the need to keep this going when we've done everything we can to try to make it right with you. My suggestion is to use all of this energy and get out and do some duck hunting before the seasons end.

[Andrew Bremseth]

I guess I don't see how 3 posts in a row by territory managers helps end the situation.

Anyways, I hope it all gets worked out on both ends.

[Travis Mueller]

Thanks Andrew.

[Christian Curtis]

We provided avenues for the problem to be corrected and he would hear none of it. He is obviously more interested in raising a stink. That is more than evidenced by his posting of the email that Mr. Matthews sent him.

Simply returning the product to Sportsman's would have been the route to take. Plenty of reasons have been provided as to why this was the appropriate remedy.

[Wayne Radcliffe]

I have been following both post and can't believe this has gone this far. I worked retail for over 15 years and return policy's are pretty basic. If your not satisfied with your purchase, you return it with a valid receipt and if you don't have a receipt most retailers will do an even exchange. No retailer or vendor's want a dissatisfied customer and that's why they have return policy's. Policy's protect both the consumer and retailers.