Avery Customer Service Rep

[calling4life]

I need one of the Avery Reps to talk to me via pm.
I have some brand new FFD lessers that need to be replaced due to damage, during transit, while at cabelas, IDK, but I have pictures, the receipt and everything, straight out of the box, it is clear damage.

I just need a person from Avery who can deal with this to contact me, they are my buddies decoys, I live with him, I can have him call as well if you have to talk to him.

But for now, I just need whoever can take care of this to shoot me a pm, I can get you the pics and we can talk from there. Other forms of communication just didn't seem to work out, you can delete this thread when you send me the pm if you want.

Thanks,
Brett

[Band Collector]

Take them back to Cabelas and get new ones?:confused: Then someone can buy them in the bargain cave for cheap so it makes everyone happy.:)

[calling4life]

I was told that wasn't the way to do it, it is an Avery thing now, season is in full swing though, I was hoping this would get a fast response, as e-mail and calling didn't work.

[Band Collector]

Who told you that?

[calling4life]

God did... it isn't cabelas responsibility... this isn't a matter I am debating on here, I am trying to get this taken care of so I can concentrate on killing more birds.;)

[Band Collector]

I'm not trying to debate anything. I'm just saying why wouldn't you take it back to the place you bought it from? They may have dropped it and made them defective and don't have anything to do with Avery. Also you probably won't get the decoys until a long time from now because Avery doesn't always have everything in their warehouse because they're shipping most of their stuff to stores that sell it. So why not just go back to cabelas and get new decoys and not have to waste Averys time. That way it's a win win situation for everyone? You get your decoys in time. Someone gets some marked down decoys that are defective but the basically steal them and Avery can do more important things. That's all I'm trying to say.:)

[Brad Hanson]

You both are correct in principal! Avery does stand behind their products but in this case the best course of action is to go the retailer. Internal damage of goods in transit effects every industry and this one is not left out. Due to the fact that the damage could have occured at any point of shipment the retailer needs to work with the manufacture to deterime where it may have occured and who needs to get credit. Bottom line is your best means of getting the product returned is to go back to the retailer exchange the decoys and let them sort it out. Just like if you purchased a car and found the motor had hidden damage, you would go to the dealer and they would either fix it or deal with the issue locally and if it could not be resolved they would contact GM or Toyota for resolution.

Avery does stand behind any defects of our product for one year and wants to help you get this taken care of but just like any manufacture, our retail network has to be the first line of contact.

[Rick Frisch]

I'll have Stephen or John PM you.

Thanks,

[Dirt_Bag]

You both are correct in principal! Avery does stand behind their products but in this case the best course of action is to go the retailer. Internal damage of goods in transit effects every industry and this one is not left out. Due to the fact that the damage could have occured at any point of shipment the retailer needs to work with the manufacture to deterime where it may have occured and who needs to get credit. Bottom line is your best means of getting the product returned is to go back to the retailer exchange the decoys and let them sort it out. Just like if you purchased a car and found the motor had hidden damage, you would go to the dealer and they would either fix it or deal with the issue locally and if it could not be resolved they would contact GM or Toyota for resolution.

Avery does stand behind any defects of our product for one year and wants to help you get this taken care of but just like any manufacture, our retail network has to be the first line of contact.

A perfect reason I say dont buy off the internet! This isn't intendended to be a bash. But with the track record, Being able to return them to the retailer and resolve the problem fast is the key. Most retailers in this economy are flexible, Customers are important to them. Avery has a one year policy. So If the store has a 3 or 6 month return policy you can point out Averys policy. They know word of mouth is their best advertising in the area.

[BuffleheadKing2]

Take them back to Cabela's. If you need to talk to someone from avery ask for John Gordon. "Good Guy" Avery will make it right but Cabela's will do it instantly. I had my decoys picked up at my door for free within two days. If you live near a store better yet. Avery will swap out even but sometimes they don't have the specific decoy on hand. I'm sure Avery would make it right but if time is an issue go with Cabela's. Avery only has two customer service guys and they are slammed this time of year. Good luck and happy hunting:D

[calling4life]

Thanks to the the Avery gents for the help